General conditions of Sale

General provisions

These conditions are valid exclusively between the company PHIL PHARMA srl, with registered office in Via San Pietro, 55 – 21047 Saronno (VA), VAT number 03311900124, hereinafter referred to as “ PHIL PHARMA ” and any person who makes online purchases on the website hereinafter referred to as ” CUSTOMER ”. These conditions may be subject to changes and the date of publication of the same on the site is equivalent to the date of entry into force. These conditions govern purchases made on the website, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree n. 206/2005, amended by Legislative Decree. n. 21/2014 and by Legislative Decree 70/2003 on electronic commerce.

ARTICLE 1 – Object of the contract

With these general conditions of sale, PHIL PHARMA sells and the CUSTOMER remotely purchases the movable tangible goods indicated and offered for sale on the website The contract is concluded exclusively through the internet, by accessing the CUSTOMER at and the creation of a purchase order according to the procedure provided by the site itself. The customer undertakes to read these general conditions of sale, in particular the pre-contractual information provided by PHIL PHARMA, before proceeding to confirm his order, and to accept them by affixing a flag in the indicated box. In the order confirmation e-mail, the CUSTOMER will also receive the link to download and archive a copy of these general conditions of sale, as required by art. 51 paragraph 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014.

ARTICLE 2 – Pre-contractual information for the consumer – art. 49 of Legislative Decree 206/2005

Before concluding the purchase contract, the CUSTOMER examines the characteristics of the goods that are illustrated in the individual product sheets at the time of the CUSTOMER’s choice. Before the conclusion of the purchase contract and before the validation of the order with “payment obligation”, the CUSTOMER is informed about:

  • total price of goods including taxes, with details of shipping costs and any other costs;
  • terms of payment;
  • the deadline within which PHIL PHARMA undertakes to deliver the goods;
  • conditions, terms and procedures for exercising the right of withdrawal (Article 6 of these conditions) as well as the model withdrawal form referred to in Annex I, Part B of Legislative Decree 21/2014;
  • information that the CUSTOMER will have to bear the cost of returning the goods in case of withdrawal;
  • existence of the legal guarantee of conformity for the purchased goods;
  • conditions of after-sales assistance and commercial guarantees provided by PHIL PHARMA.

The CUSTOMER may at any time and in any case before the conclusion of the contract, take note of the information relating to PHIL PHARMA, the geographical address, telephone and fax number, e-mail address, information that is reported, also below: PHIL PHARMA SRL registered office Via San Pietro, 55 – 21047 – Saronno (VA) Tel. +39 0532.202471 – Fax +39 0532.204810

ARTICLE 3 – Conclusion and effectiveness of the contract

The sales contract is considered concluded with the sending by PHIL PHARMA to the CUSTOMER of an e-mail confirming the order. The e-mail contains the CUSTOMER data and the order number, the price of the purchased goods, the shipping costs and the delivery address to which the goods will be sent and the link to be able to print and archive the copy of the present conditions. The CUSTOMER undertakes to verify the correctness of the personal data contained therein and to promptly notify PHIL PHARMA of any corrections. PHIL PHARMA undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the site and the actual product may emerge. Furthermore, the photographs of the products presented on do not constitute a contractual element, as they are only representative. PHIL PHARMA undertakes to deliver the goods within 30 days from the sending by PHIL PHARMA of the order confirmation e-mail to the CUSTOMER.

ARTICLE 4 – Availability of products

The availability of the products refers to the actual availability at the time the CUSTOMER places the order. This availability must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other CUSTOMERS before confirming the order. Even after sending the order confirmation e-mail sent by PHIL PHARMA, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically corrected with the elimination of the unavailable product and the CUSTOMER will be immediately informed via e-mail. If the CUSTOMER requests the cancellation of the order, by terminating the contract, PHIL PHARMA will refund the amount paid within 14 days from the day on which PHIL PHARMA became aware of the customer’s decision to terminate the contract.

ARTICLE 5 – Methods of payment

Any payment by the CUSTOMER can only be made by Paypal, credit card or cash on delivery. In case of payment by Paypal or credit card, the actual charge will take place when PHIL PHARMA sends the order confirmation e-mail. In case of payment by cash on delivery, the cost of € 5.00 will be charged to the CUSTOMER. The communications relating to the payment and the data communicated by the CUSTOMER when this is done take place on special protected lines.

ARTICLE 6 – Prices

All sales prices of the products indicated on the website are expressed in Euro and include VAT, and where applicable, the WEEE contribution. Shipping costs are not included in the purchase price, but are indicated and calculated at the conclusion of the purchase process before payment is made. The CUSTOMER accepts PHIL PHARMA’s right to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time the order is created and indicated in the confirmation email sent by PHIL PHARMA to CUSTOMER. In the event of an IT, manual, technical, or any other kind of error that could result in a substantial change, not foreseen by PHIL PHARMA, of the retail price, which makes it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and the amount paid by the CUSTOMER will be refunded within 14 days. from the day of cancellation.

ARTICLE 7 – Right of withdrawal

In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products. The CUSTOMER who intends to exercise the right of withdrawal must notify PHIL PHARMA by means of an explicit declaration, which can be sent by registered letter to the address of: PHIL PHARMA SRL Via Beata Lucia da Narni 24 – 44121 Ferrara (FE) The CUSTOMER can exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, as per Annex I, part B, Legislative Decree 21/2014 (not mandatory), the text of which is shown below: Model withdrawal form pursuant to art. 49, paragraph 1, lett. h) (complete and return this form only if you wish to withdraw from the contract) PHIL PHARMA SRL Registered office: Via San Pietro, 55 – 21047 – Saronno (VA) Operational office: Via Beata Lucia da Narni 24 – 44121 Ferrara (FE) Tel. +39 0532.202471 – Fax +39 0532.204810

ARTICLE 8 – Shipping


The standard shipping cost is 6 €.
Shipping will be free for orders over € 50 or in case of promotional codes that include it.


The shipment will be entrusted to the GLS courier who will deliver the goods to the address specified in the “SHIPPING ADDRESS” fields when completing the order.
GLS will attempt delivery up to 2 times, after which it will go into storage (any storage costs will be charged to the customer).
Upon collection by the courier, the customer will receive an e-mail with a link to their reserved area of the site, where they can check the status of their order. There you will find the GLS tracking code, to be entered on the website, in order to check the status of your delivery.


The times of order fulfillment and delivery to the courier can vary from 12 to 48 hours.
Express delivery with GLS takes place in 1-3 working days, the islands may have longer delivery times.